Skip to Content

About the IRM

Role and functions

Page Header Page Header

Main Content Main Content

The 2017 TOR of the IRM provides it with five functions to provide redress and advance accountability at the Green Climate Fund.

Web Content Display Web Content Display

Processing Requests

The IRM addresses requests from developing countries for reconsideration of Board decisions denying funding to a project or programme in that country. After a request for reconsideration has been found eligible, the IRM conducts an information and consultation process to see if an acceptable way forward for the funding proposal can be found. If this is unsuccessful, the IRM conducts an investigation to determine whether the Board decision was based on a non-compliance with GCF policy or procedure, and may recommend reconsideration to the Board on that basis.

Web Content Display Web Content Display

Processing Complaints

The IRM addresses complaints and grievances from persons adversely impacted by projects or programmes of the GCF. After verifying eligibility, the IRM engages with the relevant parties to explore options for resolving the problems that are raised in the complaint, with an aim to reaching a mutually satisfactory outcome. If parties are unwilling or unable to resolve the issues, the IRM conducts a compliance appraisal to determine whether a compliance investigation is merited, and if so, carries out an investigation to identify any non-compliance with GCF policies or procedures in relation to the complaint and recommends appropriate redress. The IRM monitors any problem solving agreement or compliance recommendations that results from its processes.

Web Content Display Web Content Display


Based on lessons learned from its cases and work or good international practices, the IRM provides systemic advice to the GCF on policies and procedures with an eye to improving GCF performance and outcomes. The goal of this role is to identify lessons and feed these back into the GCF and other relevant entities to improve the performance and outcomes of GCF activities.

In conducting this role, the IRM focuses on providing advice on policies and procedures, rather than project-specific advice. The advice provided by the IRM may take different forms such as:

  • Direct communications to the GCF Secretariat or the Board and the Ethics and Audit Committee
  • Workshops and other learning events
  • Outreach activities
  • Production of toolkits, manuals or publications

Web Content Display Web Content Display

Capacity Building

The IRM works with GCF direct access entities to help them build capacity related to grievance mechanisms and procedures. It will engage and build relationships with the entities to understand their needs better and identify the best way to strengthen them. The IRM’s capacity building activities may take the form of 1) workshops and training; 2) information sessions; 3) dissemination of lessons learned and other resources on grievance mechanisms and redress.

The IRM has developed an online training course on key concepts relating to Grievance Redress Mechanisms, which is available on the “GCF iLearn platform”. Primarily designed for strengthening the GRMs of Direct Access Entities of the Green Climate Fund, this course is equally beneficial for individuals and institutions interested in learning about how to set up and implement an effective GRM. 

Direct access entities interested in the IRM’s capacity building role should contact us directly.

Web Content Display Web Content Display


The IRM seeks to increase awareness about its work, and share lessons about its experiences with other stakeholders as well as the general public. It aims to increase awareness of its role and work among potential complainants and requesters, civil society and the public generally.