Small Grievance Redress Mechanisms (GRMs) face particular challenges due to their size and limited resources. These can hinder the effectiveness of the mechanism, in particular by limiting its independence, transparency and accessibility. For this reason, it is important to design and manage a grievance redress mechanism according to its purpose and function. The first webinar of the Grievance Redress and Accountability Mechanism (GRAM) Partnership hosted by the Independent Redress Mechanism of the Green Climate Fund in April 2021 provided guidance on how to design and administer a fit for purpose mechanism by highlighting existing GRMs which strike this balance.

Paco Gimenez-Salinas, Arntraud Hartmann, and Charline Daelman presented respectively on the Independent Redress Mechanism of the Green Climate Fund, the Independent Complaint Mechanism (ICM) of Proparco, FMO and DEG, and the Supply Chain Grievance Mechanism (SCGM) of amfori. The ICM is an accountability mechanism shared by three development banks across three European countries while the SCGM addresses grievances related to multiple private companies. Through these case studies, the presentations presented different models and innovative solutions to operate a small but effective redress mechanism.

You can access the presentations’ slides here and the full webinar here.