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Well done – you have no complaints!
... receiving complaints? At the Independent Redress Mechanism (IRM) of the Green Climate Fund (GCF), we don’t treat the ... be the case that affected people just don’t know how, and where to complain. It could also be that affected people ... that their complaints will be taken seriously. The IRM’s procedures make it as easy and as simple as possible for a ...
Article > News & articles 
Measure, Mend and Magnify GRM Effectiveness
... she is using before she can figure out when, where and how much to save. A manager would want to assess the ... more of its resources in improving effectiveness. The IRM has embraced this assessment tool and undertook a ... In terms of “transparency,” the IRM clearly defines its procedures and makes them available on its website. It also ...
Article > Blog 
Outreach in the time of Corona
... times. Covid-19 is impacting not only individuals and families, health systems and global travel, but also the ... been the case for the Independent Redress Mechanism (IRM) of the Green Climate Fund (GCF). Almost overnight, our ... raised questions about the outcomes of the IRM’s procedures; what the potential impacts of our findings on a ...
Article > News & articles 
Communications, a Key to Effective Redress
... institutions, local banks, or governments, are there to handle complaints received from their project-affected ... staff, or other aggrieved persons. Many of them have good procedures in place, and they are ready to provide remedies ... of available grievance redress mechanisms,” including the IRM and the GRMs of the GCF’s accredited entities. While ...
Article > News & articles 
Lessons learnt through the external review of the IFC’s environmental and social accountability
... to projects of the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency’s (MIGA), ... board-approved policy and revise the CAO’s operational guidelines While this process and the findings it produced ... Climate Fund (GCF) and the Independent Redress Mechanism (IRM), particularly due to the similarities in the funding ...
Article > Blog 
Filing a complaint in your own language? Ways to make accountability and redress more accessible
Victor and his family live in a small house in the countryside. The ... can always reach out to the Independent Redress Mechanism (IRM), an independent body of the GCF that receives ... guidance to filing a complaint, and the mechanisms’ procedures should be distributed to potentially affected ...
Article > News & articles 
Defending Rights and Accessing Remedy: Learnings from Conversations with Civil Society based in West Africa
... such as droughts, high dependence on ecosystem services, and limited readiness. The Green Climate Fund (GCF) has ... and outreach efforts, the Independent Redress Mechanism (IRM) works to ensure that local communities are aware of ... information on relevant topics such as its mandate and procedures and on how communities may access information on ...
Article > News & articles 
Advice is Most Effective When It Is Taken on Board!
... is best judged on how much of her advice is accepted and mainstreamed into the day to-day work of the person or ... advice. By that measure, the 2020 Advisory report of the IRM on the “ Prevention of Sexual Exploitation, Abuse and ... can change rapidly. There might be relevant policy or procedural changes as well as new experiences relating to ...
Article > News & articles 
GRM workshop for Direct Access Accredited Entities of the GCF
... Botum is no longer able to harvest grass in the wetland. Where can she complain and get relief? Of course, she can complain to the Independent Redress Mechanism (IRM) – but the IRM is in South Korea. Botum relies on what ... compliance reviews determine if and how policies and procedures have been violated and how redress or remedies ...
Article > News & articles 
Challenges and opportunities for Independent Accountability Mechanisms amidst the pandemic
... Teams software, it is hard to build trust with participants and keep them engaged”. This was a comment made at a ... to provide redress. The Independent Redress Mechanism (IRM) of the Green Climate Fund (GCF) is a member of the ... including video recordings, voice notes or letters with no procedural costs. However, the provision of compensation is ...
Article > News & articles 
Professionally facilitated dialogue is an effective way of solving disputes and conflicts
... she participated in a workshop on how to operate a GRM and, more importantly, because she is widely regarded as a ... were backing opposing political parties. According to the procedures that Martina had helped to develop for the ... building program, the Independent Redress Mechanism (IRM) will offer advanced training in community-project ...
Article > News & articles 
The need for private sector accountability mechanisms and beyond: "A canary in the coal mine"
... Council unanimously approved the framework on business and human rights. These would later come to be known as the ... harms and provide a more consolidated and effective set of guidelines to business activities, particularly those that ... on the first generation of grievance mechanisms such as the IRM, the Social and Environmental Compliance Unit (SECU) (of ...
Article > Blog 
Complaints in Climate Change Projects: A look at adaptation and mitigation grievances
Is there a difference between complaints and grievances in adaptation projects and mitigation ... two thought-provoking questions posed to the Head of the IRM at a recent event hosted for mediators of the Compliance ... would be used to determine if grievance mechanisms or procedures should be designed with these differences in ...
Article > Blog 
Human Rights Principles in Safeguard Policies: GRAM Partnership Webinar with SECU and OHCHR
Human rights principles have been ingrained in national and international law for decades. For example, the ... UN Member States’ “promotion of universal respect for and observance of human rights and fundamental freedoms.” ... on Business and Human Rights ( UNGP ) are a set of guidelines for States and companies to prevent, address and ...
Article > News & articles 
If projects shape community relations, then how should we shape projects?
... be the human resources director who will oversee all hiring procedures. One day, about a year after the project started, ... farmers who will have to give up some portion of their farmland where the windmills are to be constructed. However, ... Mechanisms (GRMs) like the Independent Redress Mechanism (IRM) of the Green Climate Fund (GCF). Given the importance ...
Article > News & articles 
GRAM Community of Practice Gains Practical Knowledge
... your family home to make way for a new development project and were not adequately compensated, what would you do? ... be due to the filing requirements themselves. Complicated procedures, high bars for a complaint to be accepted, and ... mechanism. The first GRAM event of the year, hosted by the IRM in April, sought to address the question of how to ...
Article > News & articles 
Six actions for IAMs and GRMs to build trust and keep it
... actions that Independent Accountability Mechanisms (IAMs) and Grievance Redress Mechanisms (GRMs) can take to build ... can also help identify areas for improvement. At the IRM, through a self-assessment using a tool proposed by the ... to keep to the deadlines prescribed in their own operating procedures, particularly when the case is complex. To help ...
Article > Blog 
Work plan and budget for 2019
This document presents the 2019 work plan and budget of the Independent Redress Mechanism (IRM) of the GCF. The IRM is one of the three accountability mechanisms of the GCF ...
Document > Operational document
C0007 Pakistan
In August 2021, the IRM received a complaint relating to FP018. The ... (UNDP). In a virtual meeting with the complainant(s), the IRM obtained further information regarding the complainant(s)’s contract and explained the mandate of the IRM. During its eligibility ...
Case > Complaint Pakistan
2021 Stakeholder Survey
In April 2021, the IRM sent out a survey to various stakeholders who have interacted with the IRM (including complainants, requesters, civil society ... representatives, accredited entities, GCF colleagues, and others). The purpose of the survey was to evaluate the ...
Document > Operational document
2022 Stakeholder Survey
In June 2022, the IRM sent out a survey to various stakeholders who have interacted with the IRM (including complainants, requesters, civil society ... representatives, accredited entities, GCF colleagues, and others). The purpose of the survey was to evaluate the ...
Document > Operational document
Events
Calendar of events The IRM is actively engaged in international discussions around accountability, redress, mediation and climate justice. The IRM also shares events from partner organisations. To have ...
Basic page
Work plan and budget for 2020
This document presents the 2020 work plan and budget of the Independent Redress Mechanism (IRM) of the GCF. The IRM is one of the three accountability mechanisms of the GCF ...
Document > Operational document
Work plan and budget for 2021
This document presents the 2021 work plan and budget of the Independent Redress Mechanism (IRM) of the GCF. The IRM is one of the three accountability mechanisms of the GCF ...
Document > Operational document
Fire! Fire! But Who’s There to Put it Out?
... department. You call them because you know they will come and extinguish the fire and save lives. You call them ... previous Board meetings, one Board member referred to the IRM as “the fire department of the GCF.” The analogy ... should be quickly dispatched to put out the fire, the IRM’s major function is to quickly respond to the ...
Article > News & articles 
Climate-related conflict: Arts-based mediation and recourse to redress
Climate-related conflict: Arts-based mediation and recourse to redress ...
Document
Case register
Overview The IRM is committed to transparency and accountability, and recognises the importance of public ... or requesters. Information regarding each of the IRM's cases can be accessed below, by clicking on the case ...
Basic page
2019 Annual report
The IRM is excited to release our 2019 Annual Report. This ... gives an overview of last year's activities, facts, figures and other details about our work. 2019 Annual report ...
Document > Publication
Multimedia
Multimedia The IRM produces a range of multimedia resources for its stakeholders, including videos describing its role and work, as well as interviews with participants of its ...
Basic page
Redress counts: Summer 2019 issue
... In this edition: Advancing accountability at the GCF; IRM hosts Inspection Panel Chair, Imrana Jalal; IRM concludes first self-initiated preliminary ... outreach: Santiago, Chile; GRAMS: (Grievance Redress and Accountability Mechanisms) Partnership; IRM in Shanghai ...
Document > Publication Pages
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