“Road to Redress” – IRM launches new board game to demystify the complaint process
![](https://irm.greenclimate.fund/sites/default/files/styles/small/public/article/image-9.jpg?itok=ER0QwgRZ 576w, https://irm.greenclimate.fund/sites/default/files/styles/medium/public/article/image-9.jpg?itok=bTatAYvV 768w, https://irm.greenclimate.fund/sites/default/files/styles/large/public/article/image-9.jpg?itok=F9v3-RhQ 992w, https://irm.greenclimate.fund/sites/default/files/styles/extralarge/public/article/image-9.jpg?itok=OOhTxeD6 1280w, https://irm.greenclimate.fund/sites/default/files/styles/retina/public/article/image-9.jpg?itok=6RIeNDmb 2560w)
For some possible complainants, the idea of filing a complaint with an accountability mechanism might seem confusing and arduous. What is the process like? How long will it take? What kind of situations will arise?
While the process might seem like second nature for those of us working in grievance redress and accountability, for many individuals and civil society organisations, the perceived unknown process could be a deterrent in filing a complaint altogether.
Opportunity for change
Seeing this opportunity to help possible complainants and other stakeholders better understand the complaint handling process, Sue Kyung Hwang, IRM Executive Assistant and Lalanath de Silva, former IRM Head, started to conceptualize a board game. After months of development, “Road to Redress” was born. The concept is simple. Players move across the board and encounter different hypothetical scenarios that could occur during the four stages of a complaint (Eligibility, Problem Solving, Compliance Review and Remedy/Monitoring). The first player to reach the end is the winner.
Beta-testing
With help from IRM intern, Charlene Sardoma, the initial conception was transformed into an actual physical board game. The IRM first produced a beta-version of the board game and tested it with participants at the 2022 IAMnet Annual Meetings. Participants from civil society, grievance redress mechanisms and other institutions played the game and provided feedback on their experience.
![](https://irm.greenclimate.fund/sites/default/files/styles/small/public/article/image-11_0.jpg?itok=JWHxs7uk 576w, https://irm.greenclimate.fund/sites/default/files/styles/medium/public/article/image-11_0.jpg?itok=1GxPOAhs 768w, https://irm.greenclimate.fund/sites/default/files/styles/large/public/article/image-11_0.jpg?itok=nj9swtLv 992w, https://irm.greenclimate.fund/sites/default/files/styles/extralarge/public/article/image-11_0.jpg?itok=wAQLdby- 1280w, https://irm.greenclimate.fund/sites/default/files/styles/retina/public/article/image-11_0.jpg?itok=NWZP5Kcu 2560w)
The IRM also introduced the game to the GCF Secretariat and Independent Units during an inreach event in December 2022.
![](https://irm.greenclimate.fund/sites/default/files/styles/small/public/article/image-10.jpg?itok=6nc9dYRa 576w, https://irm.greenclimate.fund/sites/default/files/styles/medium/public/article/image-10.jpg?itok=ADEfoU-Y 768w, https://irm.greenclimate.fund/sites/default/files/styles/large/public/article/image-10.jpg?itok=8GAmRoZO 992w, https://irm.greenclimate.fund/sites/default/files/styles/extralarge/public/article/image-10.jpg?itok=XO_ty-MA 1280w, https://irm.greenclimate.fund/sites/default/files/styles/retina/public/article/image-10.jpg?itok=bdkiOVwO 2560w)
Full launch
Now that the IRM has finished its beta-testing, the final version will be officially launched during an upcoming outreach event, which is planned to take place in-person in Africa later this year.
For more information about the “Road to Redress” board game, please contact [email protected].