C0003 Morocco

FP043: The Saïss Water Conservation Project

C0003 Morocco

  • Type Complaint
  • Date received 16 Feb 2020
  • Case outcome Problem solving agreement concluded

On 16 February 2020, the IRM received a complaint which was submitted through its online Case Management System (CMS). The complainant(s) had made a request for confidentiality, and the IRM provided confidentiality in accordance with its Procedures and Guidelines (PGs). The complaint related to GCF funded project FP043, the Saïss Water Conservation Project, based in the Saïss Plain in Morocco. The complaint raised issues around the sufficiency of the consultation conducted and the lack of information provided to the complainant and others who are affected by the Project. The complaint also raised concerns relating to the lack of information and communication on access to water and the affordability of that access. The complaint was declared eligible for further processing by the IRM on 7 April 2020. 

During the consultations held during the initial steps phase, the parties agreed to embark on problem solving on 6 June 2020. Since that date, despite challenges posed by COVID-19 by way of travel restrictions and restrictions on in-person meetings and site visits, multiple virtual meetings were held with the different parties with the support of the IRM problem-solving team. During these meetings, the complainant revoked his request for confidentiality. As a result of these efforts, the complainant and the Moroccan Ministry of Agriculture and Maritime Fisheries reached several agreements.  The GCF and the Accredited Entity, the European Bank for Reconstruction and Development (EBRD), in their roles as observers to the process, have confirmed receipt and taken note of the content of the agreements. The complainant also communicated his satisfaction with the outcomes of the process and his wish to terminate the complaint at this point, in full awareness that the IRM would not be involved in the monitoring of the agreements reached by the parties.

In consideration of these facts, the IRM has decided to terminate and close this case.

Case status


16 Feb 2020

Eligibility / Preliminary inquiry
Initial steps and process choice
Problem solving

26 Aug 2021 - Problem solving agreement concluded



Nature of harm raised

Water access
Information disclosure

GCF policies raised

Environmental and social standards
Environmental and social policy


Title Versions
Eligibility determination
English | العربية
Time limit extension for publication of initial steps report
English | العربية
Initial steps report
English | العربية
Time limit extension for problem solving
English | العربية
Problem solving memorandum
English | العربية
Notification of problem solving agreement to the Board

Project details

Project numberFP043
Project title The Saïss Water Conservation Project
Country Morocco
Accredited Entity European Bank for Reconstruction and Development
Result areas
Infrastructure and built environment
Livelihoods of people and communities
Risk category Category B