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File a complaint
... File a complaint with our online form Any person or a group of persons, or a community that has been or may be affected ... pursue the complaint on their behalf. A complaint with the IRM can be filed by: Sending it by mail or email ; Sending a ... a translation should be provided in English. Otherwise, the IRM will attempt to have the complaint translated and ...
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Ep. 5 of "Redress Now": the GRAM partnership
Over the last decade, a new generation of grievance redress and accountability mechanisms (GRAMs) ... donor requirements. To help these new mechanisms, the IRM formed the GRAM partnership in 2019 to offer leadership, ... Compliance and Dispute Resolution Specialist at the IRM. Redress Now is a podcast by the Independent Redress ...
Article > Podcast
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Green Climate Fund Board adopts Landmark Guidelines on Grievance Procedures
... Climate Fund (GCF) Board adopted a unique and novel set of guidelines to improve the management of the Independent Redress Mechanism (IRM)’s cases. Thus, the GCF will provide a better response ... to climate justice.  The Guidelines acknowledge that the IRM follows the principles of fairness, independence, equity ...
Article > News & articles
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Accountability at the core of the 2022 IAMnet Annual Meetings
... year, the Social and Environmental Compliance Unit ( SECU ) of UNDP hosted the event, which took place in New York and ... discussions and breakout groups. On the first day, the IRM spoke on a panel that looked at how IAMs can measure the ... impact and effectiveness of their work. Sue Kyung Hwang, IRM Executive Assistant and Paco Gimenez-Salinas, IRM ...
Article > News & articles
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C0003 Morocco
On 16 February 2020, the IRM received a complaint which was submitted through its ... Morocco. The complaint raised issues around the sufficiency of the consultation conducted and the lack of information ... with the outcomes of the process and his wish to terminate the complaint at this point, in full awareness ...
Case > Complaint Morocco
File a reconsideration request
... form A developing country can file a request where one of its specific projects or programmes proposed to GCF for ... resulted in denial of funding. The request should also confirm that the Accredited Entity which submitted the proposal ... by either mailing, courier delivering or emailing it to the IRM, or by filling out the  web form . File a ...
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From Ulaanbaatar to Almaty- Virtual Outreach in times of the Pandemic
... the difficulties presented by Covid-19. After the success of the IRM’s first virtual outreach event in the Pacific region , the IRM team has been committed to further exploring the virtual ...
Article > News & articles
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Boosting Accessibility in the Pacific Islands
... be restored? But to do so, you would need to know the name of the utility company and its phone number. Unless this ... they knew about the GCF’s Independent Redress Mechanism (IRM). The IRM would not be able to do its job unless people ... reported high satisfaction with the event. As for their preference between in-person and online events, 56.3% of the ...
Article > News & articles
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Filing a complaint in your own language? Ways to make accountability and redress more accessible
... have to leave their house and land soon. Victor is afraid of losing his family’s home and therefore their ... can always reach out to the Independent Redress Mechanism (IRM), an independent body of the GCF that receives ... of the Green Climate Fund through several channels in any preferred language. The IRM will have the complaint ...
Article > News & articles
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OHCHR self-assessment scoresheet template for IAMs
In a recent report published by the Office of the United Nations High Commissioner for Human Rights ... performance against quantifiable data and identify areas of improvement. The excel document is a template for other ...
Document > Operational document
Retaliation: A threat to accountability and redress
... in her home. This came after more than six years of active campaigning against the construction of a ... around the world, that the  Independent Redress Mechanism (IRM) of the Green Climate Fund (GCF) has drafted Supporting ... and their direct and indirect consequences, that the IRM of the GCF has developed its retaliation procedures. ...
Article > Blog
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Informal consultation on draft Procedures and Guidelines
IRM has developed draft Procedures and Guidelines and has ... regions including Asia, Africa, Europe and Latin America. IRM will hold three informal consultations in Amsterdam, London and Washington, D.C. as part of the ongoing consultative process. Any stakeholder of the ...
Article > News & articles
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Strengthening GRMs through targeted one-to-one support
The Green Climate Fund (GCF) operates through a network of Accredited Entities (AEs), who work directly with ... complaints varies from one organisation to another. The IRM’s research had shown that some grievance redress ... their mandates, policy, procedures, and staffing. The IRM, as one of its five key functions , works with GCF ...
Article > News & articles
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Not all who have a grievance will complain
... as the project staff do not speak the local language of the villagers, confusion arises as to the exact nature ... the unique functions of the Independent Redress Mechanism (IRM) of the Green Climate Fund (GCF) is the ability to ... and engagements in relation to the project. Having determined that these articles raised credible concerns with ...
Article > News & articles
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Carlos gets a prestigious certificate and joins a community of practice!
... a complaint he had received as the complaint handling officer of a private national financial organization that ... had enrolled for a training course conducted by the GCF’s IRM on grievance redress mechanisms, and within two weeks he ... carried the logo of the Independent Redress Mechanism (IRM) of the GCF, Consensus Building Institute, and the ...
Article > News & articles
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C0005 South Africa
The IRM received this complaint in August 2020 but has suspended the complaint at the request of the complainant. Through discussions with the complainant it emerged that the primary goal of the complainant at this stage was to obtain more ...
Case > Complaint South Africa
GRM workshop for Direct Access Accredited Entities of the GCF
... to an entity that is accredited to the GCF. As a result of the project, Botum is no longer able to harvest grass in ... she can complain to the Independent Redress Mechanism (IRM) – but the IRM is in South Korea. Botum relies on what ... parties have to agree on the matter, compliance reviews determine if and how policies and procedures have been ...
Article > News & articles
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Professionally facilitated dialogue is an effective way of solving disputes and conflicts
Martina works for a financial intermediary of an international financial institution in a South ... building program, the Independent Redress Mechanism (IRM) will offer advanced training in community-project ...
Article > News & articles
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Five New Leaders in Top Accountability Mechanisms of GCF’s Accredited Entities
The Boards of five International Accredited Entities of the GCF have ... and Investigation Mechanism (ICIM, or MICI).  The IRM has a staff member who worked with MICI before, and so the IRM hopes that this creates an even greater opportunity to ...
Article > News & articles
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In memoriam – Leonardo Paat Jr., Environment and Social Safeguards, Gender and Indigenous Peoples Manager
... on 5th August.  We at the Independent Redress Mechanism (IRM) offer his wife Carol, his daughter Loise, his sister Ina and ... of ESS.  Leo was one of the very first GCF colleagues IRM staff met when they joined the GCF.  He was the one who ...
Article > News & articles
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A learning platform for Grievance Redress and Accountability Mechanisms
... conference hosted by the Independent Redress Mechanism (IRM) of the Green Climate Fund (GCF) that is scheduled for later ... that project implementation agencies and financial intermediaries establish GRAMs. This expansion of GRAMs is ...
Article > News & articles
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Defending Rights and Accessing Remedy: Learnings from Conversations with Civil Society based in West Africa
... countries, in particular those in the Niger Basin, are some of the world’s most vulnerable to climate change due to ... and outreach efforts, the Independent Redress Mechanism (IRM) works to ensure that local communities are aware of ... reputation of the Green Climate Fund.  In doing so, the IRM shares information on relevant topics such as its ...
Article > News & articles
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Meet the team
Staff Ibrahim Pam, Head of the IRM a.i. Ibrahim Pam is the ad interim (a.i.) Head of the Independent Redress Mechanism (IRM). He was previously Head of the GCF Independent ...
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What do “Vegefoods” and the “GRAM Partnership” have in common ?
Three staff members of the GCF’s IRM in South Korea realized that they were ... partnership to conduct in 2021. Subsequently, the GCF’s IRM convened the GRAM partners to develop a 2021 work plan ...
Article > News & articles
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Capacity Building for the empowerment of Direct Access Entities' (DAE) Grievance Redress Mechanisms
... their capacity across several programmatic areas. IRM held one plenary session and two clinic sessions during ... Grievances in Projects” focused on the benefits of having a grievance mechanism and on how to submit ... grievance mechanism and reveal the costs and benefits of institutionalising such a mechanism.  The breakout ...
Article > News & articles
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Contact us
... 175 Art center-daero Yeonsu-gu, Incheon 22004 Republic of Korea Office telephone: +82 32-458-6186 Fax: +82 32-458-6096 ... text messaging, and messaging apps within KST working hours of 9 am to 6 pm Monday to Friday) Send message Contact us ...
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Lessons learnt through the external review of the IFC’s environmental and social accountability
... (CAO) has received 231 complaints related to projects of the International Finance Corporation (IFC) and the ... private sector clarify E&S accountability for financial intermediaries and ensure their E&S performance strengthen ... Climate Fund (GCF) and the Independent Redress Mechanism (IRM), particularly due to the similarities in the funding ...
Article > Blog
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Sexual Harassment: Lessons from Two World Bank Projects
The Independent Redress Mechanism (IRM) recently submitted its first Advisory Report , together ... Sexual Harassment in Ugandan Road Project In the shadow of a World Bank road development project in Uganda, a road ... with minors.” The Inspection Panel was not able to confirm the number of cases of child sexual abuse connected to ...
Article > News & articles
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A virtual gathering of Grievance Redress and Accountability practitioners
... a remedy or have their problems solved. At the recent soft launch of the Grievance Redress and Accountability ... To respond to these demands, the GRAM partners ( GCF IRM ,  the Black Sea Trade and Development Bank’s ... of the GRAM community of practice is available in the IRM’s previous blog .   A virtual gathering of Grievance ...
Article > News & articles
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From Proposals to Complaints, Participatory Monitoring is Essential
In the early 2000s, members of local farming communities in Cajamarca, Peru raised a red ... informative approach, and which are often used to simply affirm a limited view of the project from the company ... used within any high-impact development project.  For the IRM and the GCF at large, participatory monitoring holds ...
Article > Blog
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